Last updated: November 4, 2026
We sell digital products: personalized Chinese zodiac readings, downloadable PDFs, and generated wallpapers. Nothing here ships in a box, so there is nothing to return in the post. This policy explains exactly when you get your money back.
1. What you are buying
- Personalized reading or PDF report — a digital document generated from the birth details you supply, delivered to your account and email.
- Wallpaper pack — image files available for immediate download.
- Membership, if offered — recurring access to reports and downloads for as long as the subscription is active.
2. Our 14-day promise
If something goes wrong, tell us within 14 days of purchase and we will make it right — by fixing it, reissuing it, or refunding it. That covers:
- The file never arrived, or the download link does not work.
- The file is corrupted, unreadable, or the wrong product.
- The reading was generated from details you entered incorrectly, and you tell us before you download it.
- You were charged twice for the same order.
- A charge you do not recognize, which we will investigate with you.
3. When we cannot refund
Because these products are made to order and delivered instantly, a few cases fall outside the refund window:
- A personalized report that has already been generated and downloaded, where you simply changed your mind.
- A wallpaper pack after the files have been downloaded.
- Requests made more than 14 days after purchase, unless consumer law in your country gives you longer.
- Dissatisfaction with the content of a reading. Chinese zodiac interpretation is cultural commentary, not a prediction, a diagnosis, or financial advice — we describe our method plainly before you buy, and we do not promise any particular outcome.
If you have not downloaded the file yet, ask us anyway. We would rather refund an unused order than leave you unhappy with it.
4. Your statutory right of withdrawal
If you live in the European Union, the United Kingdom, or another jurisdiction with a distance-selling cooling-off period, you normally have 14 days to withdraw from an online purchase. For digital content delivered immediately, that right ends once delivery begins — and delivery begins when we start generating your reading or when you download your files. By asking us to deliver immediately, you acknowledge that. Where the law gives you a right we cannot exclude, this policy does not limit it.
5. How to request a refund
Email support@myzodiacguide.com with your order number, the email address you used, and a one-line description of the problem. We reply within one business day and resolve most requests within three. Approved refunds are issued to the original payment method; your bank typically posts them within 5–10 business days.
6. Defective or broken files
If a file will not open, we will send a replacement first — that is usually faster than a refund — and refund it if the replacement fails too. Please tell us which device and app you are using; it helps us fix the problem for the next customer as well.
7. Chargebacks
If you think a charge is wrong, please contact us before filing a chargeback with your bank. We can usually resolve it in a day, and a chargeback freezes the order while it is investigated.
8. Contact
Refunds, replacements, and order questions: support@myzodiacguide.com.